We have gathered and answered the most frequently asked questions for you. If there is no answer to the question you are looking for, please contact us at info@mycretacab.com.
How can I find the driver at the airport?
The driver is going to wait for you at the arrival station with a label with your name written on so you will see him as soon as you arrive. At your departure he is going to wait for you at the reception or at a certain departure location you have given us. Should anything happens you can call us at +30 6987244122.
If I haven’t booked a return transfer and I would like to book it now what should I do?
You can either email us, message us through the messenger button or call our office at +30 6987244122. Our stuff will answer as fast as possible.
What should I do if I would like to book a transfer that is not included in your location lists ?
You can either email us, message us through the messenger button or call our office at +30 6987244122. Our stuff will answer as fast as possible.
Is tipping the driver necessary?
Tipping the driver is entirely up to you.
Are child seats and Wifi for free?
Child seats and WiFi are provided free of charge to make your transfer more convenient and safe.
I want to cancel my reservation, what should I do?
Contact us at info@mycretacab.com for any cancellations and we will reply as soon as possible.
How long will I take to get to my destination?
On default routes, the duration of your transfer is shown directly in the reservation form. In case you have chosen the custom trip service, you can request the reservation details so that you get informed about the duration of your trip.
* Note: The duration of your journey may vary depending on any difficulties on the road network.
Are your services available 24 hours a day?
We offer our services 24 hours a day, which means you can make your reservation and travel with us at any time.
What should I do if I arrive before the driver or if I can't locate him?
If you can't find our driver, call us at +30 698 724 4122 (24h) and stay at the pick-up point. Please turn on your mobile phone as soon as possible!
I can't find my destination in the reservation form.
If you do not find your pick-up point or destination on our default routes, please fill out the form here or contact us at
info@mycretacabab.com.
Should I notify My Creta Cab if my flight is delayed?
Our drivers receive information about your flight, so you don't need to notify us.
How can I make sure I get to the airport on time for my flight?
We usually transfer our clients 2 hours before their flight. Check-in typically opens 2 hours prior to departure and closes 45 minutes before departure.
I have just completed my reservation. Will I get an automatic confirmation or do I have to do something else?
You will automatically receive an email with your booking details; please check if the registered details are correct. If you do not receive an email, make sure it has not been registered as spam. If you still can't find our email, contact us at info@mycretacab.com.
Why choose My Creta Cab?
My Creta Cab guarantees safe and fast travels throughout the island of Crete. We offer the best prices on transport services with luxury and comfort.
I forgot to add a child seat to my reservation, how can I add it?
You can email us at info@mycretacab.com to add a child seat or any other extras.
What is included in the price?
The final price includes all taxes. No hidden charges.
